FAQs

Placing An Order

1. How to place my order?

1) First, you'll need to browse or search for the items you'd like to order. Keyword Search boxes are located on nearly every page of our store.

2) When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you'll find more information about the item.

3) If you want to order an item, click the "ADD TO CART" button on the right side of the product detail page. Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our website.

4) When you're ready to place an order for everything in the "Shopping Cart Items, click the "Proceed to checkout" button. And follow the quick and simple instructions to finish your payment.


2. Can I cancel or make changes to my order after it has been submitted?

It’s only possible to cancel or make change to your order before we start to dispatch it. Usually we’ll process and dispatch your order within 24 hours. If you want to make changes to your order, please feel free to contact us. If the item you want to cancel has entered the shipping process already, you can return the item upon the receipt.


3. How can I add items to my order which has been placed already?

If you want to add items to your order which has been placed already, please contact us to stop the shipment of your order first, then tell us the items and the amount you want to add. Later we will tell you how to pay the new items. Last we will ship your two orders under one package. If your order has already been shipped, you will not be able to add items to the previous placed order.


Payment

1. What kind of currency do you accept?

At present, we accept US Dollar, Euro and British Pound. While ordering from another country, your credit statement should include your bank’s foreign exchange rate on that day.

2. What are my payment choices?

We only accepts the payment online via PayPal, which supports Visa, MasterCard, American Express, Discover, etc. Bank Transfer and Western Union are also available. Please contact us for the details if you need.

Order Status

1. How do I check my order status?

After your order is dispatched, we will send you an email with your tracking number and tracking link, and then you can trace your order on line.

2. How can I look up my order number?

If you aren't able to find your order confirmation email with your order number, please contact us and let us know the email address and the name you used to place the order and we can locate the order number for you.

3. What if my order never arrived?

Please contact our customer service with your order number and username at service@notebooksadapter.com.

We will investigate into your order and help you find out your order. If it was our mistakes, we will resend your order or give you a refund as you request.


Shipping

1. How much shipping fee will be charged for each order?

We offer FREE SHIPPING worldwide on all order.

2. How can I track my parcel online?

The tracking information will be sent by email once the items have been shipped. You can trace your order with tracking number and link within the email.

3. Why does my tracking number not work?

In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 48 hours and the information should be updated. If there’s still no updating information in 48 hours, please contact us immediately at service@notebooksadapter.com.