Shipping & Return

Shipping Policy:

  • Free Shipping Worldwide.
  • All items will be shipped within 2 working days upon receipt of payment (except weekends and national holidays).
  • Please make sure your shipping address is correct and deliverable. If you want to change address, please email us in time. We are not responsible for wrong or undeliverable address.
  • After your order is dispatched, we will send you the tracking number and tracking link that you could trace your order if required. Check your e-mail for the link and tracking number.
  • Note: If you can't check it immediately with the tracking number, please wait with patience. Some time is required by Express Company for uploading.

Return Policy:

Generally, we accept returns within 14 days after receipt. If there are a few exceptions, please contact our service team via [email protected]

Situation we may experience

  • DEFECTIVE items can be returned directly to us within 30-day from receipt, at notebooksadapter.com's discretion for: refund, replacement, exchange or repair. We will send a prepaid shipping label for the item to be returned.
  • NON-DEFECTIVE items can be returned directly to us within 14 days from receipt, at notebooksadapter.com's discretion for credit or exchange. All NON-DEFECTIVE returns for refund are subject to a 30% restocking fee and any return shipping cost will be your responsibility and not refunded unless there's an error on our part.

  • DAMAGED ITEMS. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick-up of damaged merchandise. We will make some arrangement within 24 hours if the fault falls on the shipping company.
  • If your package is lost in transit, we will start a tracer with the shipping company. If the package is not found during the tracing period (up to 7 business days), we will reship your order.
  • In the case of a package refusal, you may have to assume the return shipping cost, a 15% restocking fee and some brokerage fees, etc. So we strongly discourage you from refusing our package and recommend you accept it and request a return instead if need be.

Order Cancellation:

Should you wish to cancel your order, you must email us immediately. 20% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled. Hope you understand.